FAQ

What is your return policy?

We offer a 14-day no-hassle return policy. If you are not completely satisfied with your purchase, please contact us to initiate a return or exchange. Items must be unused, with tags still attached, and in their original packaging. Contact us at marchiselle@gmail.com.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay and Google Pay. Our checkout is secure and encrypted for your safety.

Can I change or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. Changes may not be possible once your order has been processed.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does it take for shipping?

Orders are typically processed within 1-3 business days. Shipping times vary by location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all orders.

Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on our website or the carrier's website.

Where can I find the measurements?

A detailed size guide is provided on each product page. For further assistance please contact us: we will be happy to help!